Terms & Conditions

These Terms and Conditions (the “Terms”) govern your use of cleanerplacemalta.com and any cleaning, linen rental, property management, or related services provided by CleanerPlace Ltd. (“CleanerPlace”, “we”, “our”, “us”).

By using the website or booking a service, you agree to these Terms. If you do not agree, please do not use the site or our services.

1. About us

• Legal name: CleanerPlace Ltd.
• Registered address: PH 9 Heaven's View, Triq San Mark, Naxxar NXR 4200, Malta
• VAT number: MT32425818
• Contact: [email protected] · +356 7906 9353

2. Services

We provide professional cleaning, linen rental, and ancillary property management services for short-let, residential, and commercial properties in Malta and Gozo. The exact scope of any engagement, including the property address, frequency, deliverables, and price, is set out in the written quotation or booking confirmation we send by email or messaging app. The quotation, together with these Terms, forms the contract between us.

3. Bookings and confirmation

A booking is confirmed only when we have issued a written confirmation (by email or messaging app) acknowledging the date, time, address, and service. We may decline a booking at our discretion, including where access is unsafe, where a property has not been disclosed accurately, or where capacity is unavailable.

4. Pricing, VAT, and payment

• All prices are quoted in Euro (€) and exclude VAT unless explicitly stated otherwise.
• VAT is applied at the rate prescribed by Maltese law and shown on our invoices.
• Prices may change from time to time. Any quoted price is valid for the period stated in the quotation, and in any event for no longer than 30 days unless renewed in writing.
• Payment terms are set out on the invoice. Unless agreed otherwise in writing, invoices are payable within 14 days of the invoice date.
• Late payments may attract statutory interest under the Maltese Late Payment in Commercial Transactions Regulations.

5. Customer obligations

To allow us to deliver the service safely and effectively, you agree to:

• Provide accurate property information, including size, layout, and any conditions that affect cleaning (pets, mould, recent works, allergies).
• Ensure our team has safe and timely access to the property at the scheduled time.
• Make sure that water, electricity, and ventilation are working at the property.
• Inform us in advance of any items of high value or fragility that require special handling.
• Comply with all applicable laws relating to the property, including short-let licensing under the Malta Tourism Authority where applicable.

6. Cancellations and rescheduling

You may cancel or reschedule a booking by contacting us at [email protected] or +356 7906 9353. Specific notice periods, fees, and any rights to refund are set out in your booking confirmation. Where a booking is cancelled with less notice than the period stated in the confirmation, we may charge a cancellation fee that reflects costs already incurred.

Where you are a consumer entering into a distance contract with us, you may have a right to cancel within 14 days under the Maltese Consumer Affairs Act and the EU Consumer Rights Directive. Where you ask us to begin performance during this 14-day period, you accept that the right to cancel is lost once the service has been fully performed, and that we may charge a proportionate amount for what has been performed up to the point of cancellation.

7. Damage, claims, and insurance

We carry public liability insurance appropriate to our scale of operations. If our team causes accidental damage to your property or its contents while performing a service, please notify us in writing within 7 days of the booking, with photographs and a description, so that we can investigate and, where appropriate, settle the claim. Items of unusual value should be disclosed in advance under section 5 to be eligible.

8. Limitation of liability

Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be excluded under Maltese law.

Subject to the paragraph above, our total liability to you in respect of any single booking is limited to the price paid for that booking. We are not liable for indirect or consequential losses, including loss of rental income, loss of bookings, or loss of business opportunity.

9. Intellectual property

The content of this website, including text, graphics, logos, and imagery, is owned by CleanerPlace Ltd. or licensed to us and is protected by Maltese and international copyright and trade mark law. You may view and print pages for your own personal use. You may not reproduce, republish, or commercially exploit any part of the site without our prior written consent.

10. Force majeure

We are not liable for any failure or delay in performing our obligations caused by events outside our reasonable control, including extreme weather, transport disruption, illness, government action, or utility failure. Where a service cannot be performed for these reasons, we will offer a rescheduled date or a refund of any prepayment for the affected booking.

11. Privacy

Our collection and use of your personal data is described in our Privacy Policy, which forms part of these Terms.

12. Changes to these Terms

We may update these Terms from time to time. The updated version will be posted on this page with a new “Last updated” date. Bookings already confirmed before a change are governed by the version of the Terms in effect at the time of confirmation, unless the change is required by law.

13. Governing law and jurisdiction

These Terms are governed by the laws of Malta. Any dispute arising out of or in connection with these Terms or our services is subject to the exclusive jurisdiction of the courts of Malta, without prejudice to any non-waivable consumer rights you may have under EU or Maltese law.

14. Consumer protection

Nothing in these Terms affects the statutory rights you may have as a consumer under the Maltese Consumer Affairs Act (CAP. 378) or other applicable Maltese or EU consumer law. The European Commission also operates an Online Dispute Resolution platform at ec.europa.eu/consumers/odr.

15. Contact us

Questions about these Terms can be sent to [email protected] or by post to the registered address above.